Diploma in Front Office Services

The basic business of a hotel is to sell rooms. The Front Office is the department which is responsible for the thorough systematic methods of reservation, registration and assigning of rooms. The Front Office is the first and last point of contact with every guest and thus it plays a vital role in image building.

The course teaches you the role and responsibility of each component of the Front Office of a hotel. The course commences with the role of travel agent and airlines in the hotel industry and the functions of a front office. The course then goes on to discuss the various functional areas of front office-Information, Reception, Reservation, Telephones and Lobby. It also covers the various job positions-front office assistant, front office cashier, night auditor and lobby staff.

ELIGIBILITY CRITERIA
Age between 18 years and above
Education: 10+2 / Undergraduates

COURSE CONTENTS:

o Introduction to the Hospitality Industry
o Hotels & their categories
o Organization of a Hotel
o Differentiation of Guests
o Types of Guest Rooms
o Introduction to the Front Office
o Layout of the Front Office Department
o Organization & Basic Functions of the Front Office
o Skills of Front Office Personnel
o Types of Rooms, Rates & Plan
o Meal Menus related to Plans
o Reservation Terminology
o Sources of Reservations
o Modes & Types of Reservations
o The Reservation Chart
o Manual System of Reservation
o Revision & cancellations
o Automated Systems
o Role of the Reception
o Front Desk Counter
o Arrival & Departure Register
o Modes of Payment
o Night Shift Reception Procedures
o Lobby Desk
o Bell Desk
o Concierge Services
o Guest Relations
o General Procedures
o Telephone Exchange
o Organization of the Telecommunications Department
o Competencies of the Telephone Operator
o General Duties of a Telephone Operator
o Handling Telephone Equipment
o Information Board

DURATION
4 Months Classroom Training
+ 2 Months Internship

LECTURES
2 Hours Daily / Monday to Friday

PLACEMENT
100% Placement Assistance